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Aiming for Health Success

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Focus: outsourcing and partnerships in UK health and care

The future of outsourcing and partnerships in UK health and care (pdf)

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Summary

 The realistic outlook for health and care leaders is far from welcoming. It is unlikely that demand pressures will be alleviated by increases in funding or staffing. More positively, the NHS is committed to a new service model as set out in the Long Term Plan – i.e. new integrated care services and a redesigned acute and emergency sector – but the transition will itself be a challenge. In this environment, health leaders will benefit from access to all resources, from all sectors and both nationally and internationally.


Contracting between the public, private and third sectors in the UK is more common than is sometimes thought. In the UK, approaching half of the health and care budget is spent on non-NHS bodies of all kinds. Contracting is more common in health and care than in all public services on average.


NHS leaders and companies can look to partnerships, structured in the right way,  to bring the following immediate advantages:

  • Increased focus on core services. Outsourcing can free up management time  to concentrate on key clinical challenges including elective recovery.
  • Capacity and resilience. As in the example of PCR test centres, partnerships  can allow managers to meet new challenges without imposing undue pressure  on existing staff.
  • Costs. Through improved performance, long-term partnerships can be a key  means of containing costs in an inflationary environment. 
  • Capital. Given pressures on public funding, global companies can have faster  access to capital. 
  • Innovation. Companies can draw on a range of experience from the UK and (in the case of global firms) other countries to help partners improve services.


recommendations

The next steps for Integrated Care Systems and Trusts are: 

  • to see partnership as a key resource, not a short-term expedient. It can help the NHS to move to a new phase of rapid response to new problems and provide access to new sources of capital.
  • to work with partners to meet statutory and policy responsibilities. Partnerships can advance three of the four statutory objectives of Integrated Care Systems (improving outcomes in population health and health  care, enhancing productivity and value for money). For some services it will  be possible to achieve consistency of delivery and efficiency through procurement at System level.
  • to make use of specialized capability which can help the NHS to respond faster in a time of rapid change in technology and pressure on both management and staff. Trusts can partner on support services to allow management to focus on elective recovery, as well as using partner expertise  to deliver progress in target areas such as patient discharge (via home care and  remote monitoring).
  • to use partnership as a resource for integrated care. In social services and  lifestyle activities, there are possible partners in technology, home care,  pharmacy and nursing homes. Experience with integrated services can show  how the NHS can make use of wider goodwill and expertise in the community. 

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